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Returns & RMA

A clear path for returns.

We want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns within 30 days of delivery.

01 / Process

How to return

A concise view of the return process, from the first request through refund processing.

  1. Request intake

    Contact us with your order number

    Start the return process by contacting us with your order number.

    01

  2. Part / order review

    Order reference

    Keep the order number with the return request so the purchase can be identified.

    02

  3. Evidence / diagnostics

    Part and platform details

    Share the component details, installed platform context, and diagnostics that help describe the return when you contact us.

    03

  4. Return authorization

    Return shipping label

    We will provide you with a return shipping label. Ship the item back to us.

    04

  5. Inspection

    Original condition and packaging

    Items must be unused and in their original packaging.

    05

  6. Resolution

    Refund processing

    We will process your refund within 5-7 business days.

    06

02 / Eligibility

Before you return

Condition

Items must be unused and in their original packaging.

Return window

Items must be returned within 30 days of delivery.

Exclusions

Custom or personalized items are not eligible for return.

03 / Refunds

Resolution details

Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Next step

For return-policy questions, email orders@trustdimm.com.